In recent years, Vietnam’s real estate sector has experienced rapid growth, with numerous office towers, residential complexes, and mixed-use developments being launched to meet the rising demand of the market. Along with this development, professional building management and operation services have become increasingly essential — ensuring that each property is operated safely, efficiently, and sustainably, while enhancing the value of the asset and the satisfaction of its residents and tenants.
1. What Is Building Management and Operation?
Building management and operation encompass a wide range of activities that ensure all systems and services within a property function safely, efficiently, and consistently.
This includes technical operations (electricity, water supply, elevators, fire safety), human resources, security, cleaning, landscaping, and customer care.
Depending on the size, function, and characteristics of each project, the operation plan will vary. Therefore, the professionalism of the management unit plays a decisive role in maintaining long-term quality and operational efficiency.
2. The Importance of Professional Building Operation
A well-managed building not only operates smoothly but also creates tangible benefits for both owners and occupants:
- Ensuring Safety: Maintains security, monitors risks, and promptly handles incidents related to technical systems, fire prevention, or emergencies.
- Preventing Risks: Regular maintenance and inspection help detect potential issues early and minimize damage or disruption.
- Enhancing Property Value: Effective operation builds trust among tenants and investors, directly increasing the commercial value and reputation of the property.
3. The Building Operation Process
Phase 1: Preparation and Commissioning
- Recruit and train a management team tailored to each project.
- Develop operating procedures, service standards, internal regulations, and operation manuals.
- Inspect and ensure technical systems (electricity, water, fire safety, wastewater treatment, etc.) meet all operational and safety standards.
- Select qualified subcontractors for regular services such as security, cleaning, and landscaping.
- Complete all legal, technical, and operational documentation, and prepare necessary tools and equipment.
Phase 2: Operational Management
- Operate and maintain technical systems regularly and periodically.
- Supervise the quality of service providers (security, cleaning, landscaping, etc.).
- Manage safety, security, and fire prevention in accordance with regulations.
- Provide professional tenant and resident care services.
- Control operational expenses, energy use, and risk factors to ensure long-term sustainability.
- Ultimately, the goal is to provide a safe, comfortable, and efficient living and working environment for all residents, tenants, and property owners.
4. Criteria for Selecting a Professional Building Management Partner
- To ensure operational effectiveness and long-term sustainability, property owners should evaluate potential partners based on key criteria:
- Infrastructure & Human Resources: Facilities, tools, experience, and qualifications of management personnel.
- Reputation & Reliability: Proven track record and client feedback from ongoing projects.
- Flexibility: Ability to tailor services and procedures according to each project’s specific needs.
- Service Quality: Demonstrated professionalism, communication, and expertise of the management team.
- Dedication & Empathy: A service mindset that prioritizes partnership, integrity, and the client’s long-term goals.
5. POTS – A Leading Professional Building Management Service Provider
Petroleum Offshore Trading and Service Joint Stock Company (POTS) is one of Vietnam’s leading building management and operation service providers, with over 15 years of experience in managing office buildings, residential complexes, and commercial properties.
At POTS, our operations are guided by three core principles:
Safety – Quality – Optimization.
We apply the ISO 9001:2015 Quality Management System certified by DNV, and customize our services to meet the unique requirements of each project — a “tailor-made approach” that ensures both efficiency and client satisfaction.
We believe that every building is a living asset, deserving attentive and responsible management.
Our team is trained to uphold professional ethics, operational excellence, and a service spirit built on integrity and dedication.
POTS – Skilled Hands. Dedicated Hearts.
Your Trusted Partner in Building Operation Management – Elevating Property Value with Care and Expertise.